SHIPPING & RETURNS
- How long till my order is shipped?
PLEASE NOTE: EVERY ORDER IS CUSTOM-MADE.
DURING HIGH DEMAND OF ORDERS PLEASE ALLOW AN ADDITIONAL 1-2 WEEKS FOR DELIVERY.
Please allow 1-3 working days to process your order.
Orders are processed between Monday to Friday.
Once your order has been shipped you will receive a confirmation email.
(PLEASE CHECK YOUR JUNK MAIL!)
UK orders take 1-5 working days for delivery.
International orders take 1-2 weeks for delivery.
- What shipping method do you use?
All UK orders are shipped 1st Class Signed For through Royal Mail.
International orders will be sent International Tracked and Signed through Royal Mail.
- How much is shipping?
UK orders - £3.50
International orders - £10.00
Do you accept returns?
Due to the intimate nature of our products and hygiene reasons, we do not accept refunds.
We urge that you are sure of your purchase before continuing with your order.
If an item arrives faulty upon arrival, please email: firstname.lastname@example.org with your name, order number and include photographs. Please include a full description so we can offer you the best solution.
All faulty items must be brought to our attention within 5 days of receiving your order, and faulty items will be inspected thoroughly to ensure there has been no deliberate tampering.
Please allow 24-72 hours for us to get back to you.