SHIPPING & RETURNS
- How long till my order is shipped?
PLEASE NOTE: EVERY ORDER IS CUSTOM-MADE.
DURING HIGH DEMAND OF ORDERS PLEASE ALLOW AN ADDITIONAL 1-2 WEEKS FOR DELIVERY.
Please allow 1-3 working days to process your order.
Orders are processed between Monday to Friday.
Once your order has been shipped you will receive a confirmation email.
(PLEASE CHECK YOUR JUNK MAIL!)
UK orders take 1-5 working days for delivery.
International orders take 1-2 weeks for delivery.
- What shipping method do you use?
All UK orders are shipped through Royal Mail.
- 1st Class Signed For
- 2nd Class Signed For
- Special Next Day Delivery
International orders will be sent International Tracked and Signed through Royal Mail.
- How much is shipping?
UK - FREE SHIPPING for orders £40 and above.
- 2nd Class Shipping £2.29
- 1st Class Shipping £3.49
- Special Next Day Delivery £8.99
INTERNATIONAL - FREE SHIPPING for orders £60 and above.
- Royal Mail Tracked & Signed For £9.99
Do you accept returns?
We accept returns within 14 days of purchase providing the product has not been opened and is in a re-saleable condition. Any returned goods will be inspected before a refund/exchange is offered. The manager's decision is final. Delivery charges are NON-REFUNDABLE and will be deducted from any amount owed. Return costs are the responsibility of the customer and we strongly recommend using a tracked service to confirm the goods have safely reached our warehouse.
By purchasing from our website you agree to these terms. This does not affect your statutory rights.
Due to the intimate nature of our products and hygiene reasons, we do not accept refunds for products that have been opened.
We urge that you are sure of your purchase before continuing with your order.
If an item arrives faulty upon arrival, please email: firstname.lastname@example.org with your name, order number and include photographs. Please include a full description so we can offer you the best solution.
All faulty items must be brought to our attention within 3 days of receiving your order, and faulty items will be inspected thoroughly to ensure there has been no deliberate tampering.
Please allow 24-72 hours for us to get back to you.